Corbin Quality issue?!?!?!?

[ispeed77]

Originally Posted by spok

one would think for the money that their customer service AND quality would be better.

I've not heard that they have pizz poor customer service but i'd never be one to pay that much for a seat, tho mustangs ain't exactly cheap either.

their response to me when i asked why mine absorbed water was that i needed to spend more money with them and buy their leather sealant. i understand that the seat is double stitched, but i had never heard of a seat absorbing water before, including theirs. instead of trying to do anything about it, they wanted me to give them more money. um, yeah, ok.

[CycleDude]

Any update on this, Frank?

[kingofwings]

They have not notified me at all. I have had to call 4 times since they got it 10/15 and today was the first time I got anything but... "Duh...yup, we got it...."
The work is completed and (they are closed for Veterans Day) will be shipped on Wednesday.
I'll post pics as soon as I open the box!

[Snickerdoodle]

well, I hope they've fixed for you.

[CycleDude]

I got my fingers crossed for you, Frank.

[Big Jimmy]

Unfortunately we have experienced the same thing lately. You all know I don't like bashing however they are welcome to come here to respond. The customer service,wait time and workmanship has really been lacking the past few years. They have adopted sort of an arrogance that really turns me off. We have had several orders with them that are not even close to timely and when we call them on it they are very offensive. Sorry but that has been our experience. As I stated they are welcome to rebut at any time.

[kingofwings]

Arrogance....
I called Friday, about 9:30 ET to get a shipping number. The tech who answered the phone said I would have to email California to get that information. I said "There is no way for you to look at my order?".
"They fixed it, you have to talk to them" was the answer.
Unbelievable.....

[Lobo]

The number of complaints about Corbin products quality seems rather high, but the attitude displayed, telling you to call Calif. seems
beyond that of arrogance ... sales tech needs to be canned.

The quality of service in many business' seems to have gone in the toilet. I have had my share of issues with a local dealer and had another issue yesterday. Bought a new oil filter for the Teryx, brought it home, dumped the old oil and pulled the filter. The new filter they gave me was the wrong one. Doesn't really seem like a big deal until you need to make an 80 mile round trip to get the correct filter. When I called them Saturday to see if they actually had a filter for the Teryx and explained to them what happened, I was told that it was my problem as I should have ordered by the part number instead of asking for a 2008 Teryx filter. I will be talking with that putz on Tuesday when they open again.

[kingofwings]

^ unbelievable!

[Big Jimmy]

I understand mistakes happen but I can guarantee you I won't tolerate one of my employees blaming a customer or being arrogant! These places need to understand nothing happens in a business until you make a sale and if the sale doesn't happen and the customer isn't happy they have no job!